# Ortho Balance

> An AI assistant that gives a first assessment and points patients to an exam.

Part of the portfolio of Vito Schuster, designer and developer in Zagreb (https://vitoschuster.com).

- **Role:** Chat UI, Prompts, Knowledge base
- **Year:** 2026
- **Status:** Live
- **Tags:** AI, Web
- **Client:** Ortho Balance
- **Link:** https://www.ortopedski-ulosci.hr/hr/

## Problem

People looking for orthopedic insoles often don't know what they need, and staff can't answer every question by phone. The assistant had to help without pretending to diagnose.

## Structure

Flow: Describe the problem → First assessment → Not a diagnosis → Call to book an exam

One narrow path: describe the problem, get a first assessment, see that it is not a medical diagnosis, then call for an exam. Questions outside that path are meant to be declined or steered back to orthopedic insoles.

## Decisions

1. **Narrow on purpose.** It assesses and routes; it never diagnoses. In health, trust beats cleverness. Four starter chips (heel pain, flat feet, knee pain, bunion) keep people on the path from the first tap.
2. **The disclaimer is always on screen.** “Not a medical diagnosis” sits directly under the input for the whole conversation, with the call to book an exam beside it. It is part of the interface, not fine print on another page.
3. **Every path ends in a next step.** The panel footer always offers the call button (“Naručite pregled”, book an exam). The same assistant also runs inline on the diagnostics page, where the disclaimer sits under the button.

## What shipped

The chat panel on the live site, which answers in Croatian, and the inline version on the diagnostics page, plus test scenarios. Any recording uses test data only, never a real patient.

## Next

Automatic slot assignment and reservations through the chatbot. Today an exam is booked by phone.

## Credits

- Imagery © Ortho Balance

Canonical page: https://vitoschuster.com/work/ortho-balance